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Q: What's this?
A: Notes from the interactive track at SXSW 2010 by one Finnish girl. A mishmash from, related to or inspired by the event.
If I see something that's changing the game I'M ON IT. So let's do this.
PS. for everyone I met in Austin: find me at twitter.com/vuokko and we'll take it from there. Thanks!
“The fact that so many people are talking about your product online really loud HAS to change your company culture.”
“If you don’t answer someone’s question, it’s worse than not being on Twitter at all. Silence and non-responsiveness is rude.”
“Studies show that people who have perfect experiences with a product are less pleased than those who have a flawed product experience but are positively surprised by great customer service.”
