Latest Tweets:
Q: What's this?
A: Notes from the interactive track at SXSW 2010 by one Finnish girl. A mishmash from, related to or inspired by the event.
If I see something that's changing the game I'M ON IT. So let's do this.
PS. for everyone I met in Austin: find me at twitter.com/vuokko and we'll take it from there. Thanks!
“When used correctly, Twitter turns customer service into marketing.”
Collected thoughts from a Mashable employee:
If a customer complains, don’t just be their buddy and say: “That sucks, man.” Solve their problems.
You benefit from solving problems in public because you’re showing others that you care. If you’re a local restaurant, for example, and one person complains that your portions are too small: give them a coupon for a free meal. If lots of people complain about the same thing: maybe you have a real problem you should fix.
Dell actually uses Twitter complaints as a warning system: If several complaints appear, they know something is going wrong and can fix it in time.
